Below are some of are common questions about order and shipping
Typically, when we receive your order, we process and ship it within 0-2 business days.
We strictly adhere to the order processing time to ensure a satisfying shopping journey for you.
A confirmation email with a tracking number will be sent to you once your order has been dispatched.
Additionally, you can also register an account on our website to receive timely updates and track your orders.
Yes, we can ship to overseas regions. We provide international shipping options to meet the needs of customers worldwide.
During checkout, you can select the appropriate international shipping option and choose the corresponding delivery method based on your destination.
Please note that international shipping may require additional transit time and costs, depending on the regulations and requirements of the destination country or region.
Australia: 3-15 business days
New Zealand: 3-15 business days
We also ship worldwide!
The shipping time will depend on the distance and policies of your specific region.
We can only change or cancel your order if it hasn’t been processed or packaged. As soon as you can, please email us with your order number and details of the changes you’d like to make to your order.
Returns & exchange
Below are some common questions about returns and exchange
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
All returns will require customers to bear the shipping fees.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Adorniq.firstname.lastname@example.org.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Adorniq.email@example.com.
To maintain a smooth inventory operation and provide excellent service to every customer, we regret to inform you that we are temporarily unable to offer exchange services.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Products & care
Below are some common questions about our products
Our pearls are indeed genuine. We offer a variety of pearl series, each with its own unique characteristics and qualities. Let me provide you with a detailed overview:
Baroque Pearl Series: Baroque pearls are naturally formed and renowned for their irregular shapes and distinctive appearances. Each baroque pearl is a one-of-a-kind masterpiece, with variations in shape, size, and color. These pearls are carefully selected from premium marine areas and undergo meticulous processing to ensure their quality and aesthetics. The baroque pearl series showcases the creativity of nature and the preciousness of individuality.
Freshwater Pearl Series: Freshwater pearls are cultivated in freshwater environments using special cultivation techniques. They are genuine pearls with exceptional luster and texture. Sourced from high-quality freshwater regions, these pearls undergo rigorous selection and identification to guarantee their authenticity. The freshwater pearl series offers a diverse range of shapes, colors, and sizes, allowing you to find the perfect pearl that aligns with your personal taste.
Artificial Pearl Series: These pearls are meticulously crafted to simulate the appearance and texture of natural pearls. They are made from layers of pearl powder and coated with lacquer to enhance their luster. The artificial pearl series is known for its exquisite craftsmanship, resembling the shine and quality of real pearls while being more affordable.
Akoya Pearl Series: The Akoya Pearl Series showcases the exceptional beauty of pearls cultivated from Akoya oysters in Japan. These pearls are renowned for their classic round shape, high luster, and smooth surfaces. The Akoya pearls are carefully selected from premium marine areas, where the oysters thrive in the nutrient-rich coastal waters of Japan. Known for their elegant and timeless appeal, Akoya pearls are favored for their uniformity in size and shape. They typically exhibit a stunning white or silver body color with hints of pink or cream overtones. The Akoya Pearl Series represents the epitome of sophistication and grace, making them highly desired for fine jewelry.
Depending on the series you choose, we have provided detailed listings of all the materials in the product descriptions.
Typically, most of our earrings are made of materials such as 925sterling silver, natural freshwater pearls, baroque pearls, and faux pearls.
Proper care and maintenance can help preserve the beauty and longevity of your earrings. Here are some tips:
Keep them away from moisture: Avoid wearing your earrings while swimming, showering, or engaging in activities that may expose them to excessive moisture. Moisture can cause damage or tarnishing to certain materials.
Store them properly: When not in use, store your earrings in a clean, dry place, preferably in a jewelry box or pouch, to protect them from dust, scratches, and other potential damage.
Avoid direct contact with chemicals: Keep your earrings away from direct contact with perfumes, lotions, hairsprays, and other chemicals, as they can potentially tarnish or damage the materials.
Clean them gently: Use a soft, lint-free cloth to gently wipe your earrings after each use to remove any dirt or oils. For more stubborn stains, you can use a mild soap solution and a soft brush to clean them, but make sure to rinse and dry them thoroughly afterward.
Handle with care: When putting on or taking off your earrings, handle them delicately and avoid pulling or tugging on any delicate parts. This will help prevent any accidental damage.
By following these care instructions, you can maintain the beauty and quality of your earrings for a long time.
We take great care in selecting high-quality materials from trusted suppliers to ensure the integrity and shine of each piece. Additionally, before shipping, we meticulously inspect and package each product to maintain its pristine condition. However, if you have any concerns about the product's condition upon receiving it, please follow these steps:
Inspect the package: Carefully examine the packaging for any signs of damage or mishandling during transit. If the package appears to be damaged, take photos as evidence before opening it.
Check the product: Once you open the package, inspect the product for any visible defects, scratches, or damages. Compare it to the product description and photos provided on our website to ensure it matches your expectations.
Contact our customer support: If you notice any issues with the product, contact our customer support team immediately. Provide them with detailed information and include any supporting photos or evidence. We will work with you to resolve the issue and ensure your satisfaction.
Follow our return/exchange policy: If necessary, follow our return or exchange policy as outlined on our website. We are committed to resolving any quality issues and ensuring you receive a perfect product.
By following these steps and communicating any concerns promptly, we aim to ensure that you receive a product in impeccable condition.
Below are some common questions about our warranty
Yes, we provide a warranty for your order. We guarantee the quality and craftsmanship of our products.
The specific warranty terms and duration may vary depending on the product you purchased. Please refer to the product description or included documentation for detailed information about the warranty coverage.
If you experience any issues covered by the warranty, please contact our customer support team, and we will be happy to assist you with the necessary steps to resolve the matter within the warranty guidelines.